Privacy Policy — Googly 11 | Your Data, Secured

We respect your privacy and are fully committed to safeguarding your Personal Information. This Privacy Policy ("Policy") explains how Googly 11 Technologies Private Limited ("Company," "we," "us," or "our") and its affiliates and third-party service providers collect, use, store, process, transfer, and disclose your information through our Website at https://googly11.in/ ("Website"), our mobile application "Googly 11" ("App"), and all related services and offerings (collectively, the "Platform").

Our Platform delivers an engaging, skill-based gaming experience through our unique 'No Money Loss Gaming' concept. Users may participate in various games to earn Diamonds, which can be redeemed as Shopping Credits to purchase branded products available within the App or other exciting rewards on the Platform — ensuring a rewarding experience with no risk of monetary loss (the "Services"). This Policy will give you a thorough understanding of your privacy rights and choices.

IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY, PLEASE REFRAIN FROM ACCESSING OR USING OUR PLATFORM.

Your access to and use of the Platform and/or Services signifies your agreement to be governed by this Policy. This Policy is governed by applicable Indian data protection and privacy laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDPA), 2023.

To Whom Does This Policy Apply?

This Policy applies to all Users of our Platform and/or Services, regardless of their browsing intent or extent of use. It applies irrespective of the device used to access the Platform — whether a desktop, laptop, smartphone, or tablet.

Minors: We do not knowingly collect or solicit Personal Information from individuals under the age of eighteen (18). If you are under eighteen (18), please do not register for our Services or submit any personal information to us.

What Information Do We Collect From You?

To use our Services, you must set up an account ("Account"). The Personal Information we collect may include:

Basic Information: Full name, date of birth, and address.
Contact Information: Email address, phone number, and/or WhatsApp mobile number.
Verification Data: One-Time Passwords (OTPs) for login or payments.
Transaction Data: Details of your payment method (processed via Razorpay). We do not collect this directly; you consent to Razorpay's privacy policy.
Sensitive Personal Information: Aadhaar Card and PAN Card information for KYC verification.
Recruitment Information: Resume data if applying for jobs via our Platform.
Device Identification Data: Browser type, version, operating system, and IP address.
Other Usage Data: Number of accesses, time spent per session, and usage statistics.

We do not directly collect sensitive Personal Information without your explicit input. You are also bound by the terms of our third-party providers, including Razorpay and Amazon Web Services (AWS).

How Do We Collect Your Information?

We use various methods to gather information:

Information You Provide: Directly through registration and interactions.
Session Management: Tools like Google Analytics to track anonymous session metrics.
User Analytics: Marketing automation tools like Webengage and Mixpanel to track behavior and prevent fraud.
App Mechanism: Log files, Essential Data Storage, and Functional Data Storage.
Third-Party SDKs & Identifiers: Integrated SDKs and Advertising Identifiers (like IDFA on iOS) for personalized ads via AdMob.
Cookies: We use Strictly Necessary, Functional, Performance, Session, and Analytics cookies.

Why Do We Collect Your Information?

We collect and process your information only for lawful purposes, including:

Contractual Necessity (Orders & Services).
User Authentication & Security.
Secure Payment Processing & Fraud Prevention (AML/KYC).
Research, Development, and fixing technical errors.
Communication (Delivery updates, support, alerts).
Personalized Marketing & Targeted Advertising.

Who Do We Share Your Information With?

We may share your Personal Information with:

Payment Processors: Trusted financial institutions (Razorpay).
Third-Party Service Providers: Hosting (AWS), data analysis, customer service, and KYC verification partners.
Affiliates: Parent companies, subsidiaries, and joint ventures.
Business Transfers: Successor entities in case of merger or acquisition.
Legal Compliance: Law enforcement, courts, or governmental authorities when required by law.
Advertising Partners: To serve relevant advertisements based on visits.

We do not sell or rent your Personal Information without your explicit consent.

Retention & Protection

How long do we retain your data?

We retain your Personal Information only for as long as necessary for the purposes for which it was collected, or as required for legal, tax, and audit obligations. Where feasible, we anonymize data for research purposes.

How do we protect it?

We prioritize security through encryption at rest, secure cloud servers (AWS), multi-layered infrastructure controls, and encryption during transmission. While we use procedural safeguards, Users bear responsibility for safeguarding their Account credentials.

Handling Data Breaches

In the event of a security incident, we follow a structured response plan: Identification, Containment, Notification (to affected users and stakeholders), Collaboration (with law enforcement), and Post-Incident Assessment.

Your Rights as a Data Subject

Right to Access: Request the Personal Information we hold about you.
Right to Consent/Withdraw: Withdraw consent for processing sensitive data at any time.
Right to Correction: Update or correct your info via admin@googly11.in.
Right of Erasure/Portability: Request deletion or machine-readable copies of your data (in applicable jurisdictions).
Opting Out: Unsubscribe from marketing communications at any time.

Children's Privacy

Use of the Platform by Minors (under 18) is strictly prohibited. If we discover a Minor has submitted information, we will take immediate steps to remove it. Parents can contact us at admin@googly11.in if they believe their child has submitted data.

Grievance Redressal Policy

User satisfaction is central to our founding principles. We ensure issues are attended to promptly and courteously.

Grievance Redressal Officer: admin@googly11.in

Important: We do NOT solicit confidential details such as OTPs, CVVs, PINs, or bank account details. Please do not share these with unverified individuals.

Changes & Contact

We reserve the right to update this Policy at any time. Updates take effect upon posting. We recommend reviewing this Policy periodically.

Contact Us:

Email: admin@googly11.in

Website: https://googly11.in/