Delivery & Shipping Policy
Thank you for shopping at Googly 11!
We truly value the trust you ("you" or "your") place in Googly 11 Technologies Private Limited ("Company," "we," "us," or "our") when accessing and using our Platform at https://googly11.in/ ("Website"), our mobile application "Googly 11" ("App"), and all related services and offerings (collectively, the "Platform").
Our goal is to deliver products and services that genuinely meet and exceed your expectations. We understand, however, that there may be occasions where a delivered product does not align with what you anticipated. Recognising the importance of a fair and transparent process, this Return, Refund, and Cancellation Policy ("Policy") is designed to clearly outline the procedures for product returns, refunds, and cancellations on our Platform.
Please note that this Policy applies exclusively to products purchased through our Platform and must be read in conjunction with our Delivery and Shipping Policy, Terms of Service, Privacy Policy, and Game Rules.
Returns and Replacements
Can I return a product I have purchased?
All items on our Platform are non-returnable as a general rule. Returns are not offered unless explicitly communicated by our customer support team under exceptional circumstances. If you believe your situation may qualify for a return, please reach out to our support team for further evaluation and assistance.
Which items can or cannot be returned or replaced?
Unless expressly stated otherwise on the relevant product detail page, all items are non-returnable. We strongly encourage you to carefully review product descriptions and specifications before completing your purchase. Once an order is confirmed and dispatched, it generally cannot be returned.
For digital products such as downloads, software, or e-vouchers, these items are non-returnable upon delivery. The transaction is considered complete once the product is delivered. For items such as e-vouchers, discount codes, digital subscriptions, or gift cards, returns, cancellations, and replacements are not applicable. We do not handle disputes relating to the fulfilment of services or products linked to such items (e.g., food delivery vouchers or learning platform codes).
Where a delivered product is found to be defective, damaged, incorrect, or missing components, we may review the matter and, on a case-by-case basis, offer a return or replacement.
Note: For electronic products, please ensure all personal data has been permanently deleted from the device prior to return. We are not liable for any misuse of personal data retained on returned devices.
What qualifies as a damaged, defective, or incorrect product?
A product will be considered damaged, defective, or incorrect in the following circumstances:
- The product seal is broken and/or there is evidence of leakage;
- The product arrived with missing components or accessories;
- The product arrived in a different quantity or size than what was ordered;
- The product arrived in a different material or variant than what was ordered;
- The item does not correspond to the product description on the Platform;
- The product is entirely absent from the package, even if the packaging appears undamaged; or
- The shipping box is visibly damaged or shows signs of tampering.
Replacement & Evidence Process
Can I request a replacement for my product?
Replacements are generally not available unless the item received is defective or damaged upon arrival. If you receive a defective product, please contact our support team immediately.
Mandatory Evidence: You must provide photographs and a video of the unopened package, with the shipping label clearly visible throughout. Refund or return requests cannot be processed without this video evidence.
Reporting Damaged/Incorrect Orders:
Submit the video, photographs, and order details to our customer support team at admin@googly11.in promptly upon receipt. Once the applicable window has passed, we will be unable to process requests.
Quality Expectations:
We do not accept returns or replacements on subjective grounds, including general dissatisfaction with product quality in the absence of a physical defect or damage.
Refunds
When will I receive my refund?
Refunds will be processed in the form of Shopping Credits within seven (7) working days from the receipt of a valid cancellation (prior to dispatch) or successful pickup of the returned product (post-delivery).
Are there any conditions for receiving a refund?
Refunds will be issued only where:
- The product is returned in its original condition — unopened, unused, and inclusive of original packaging, tags, manuals, and accessories.
- The product is returned in the same condition in which it was delivered to you.
Refunds may be declined where: The product was damaged in your possession, is not in the same condition as received, or the returned item differs from what was dispatched.
Delay in Refunds:
If you do not receive an update beyond seven (7) business days, please contact us at admin@googly11.in.